Privacy Policy

Effective date: January 1, 2026. This Privacy Policy explains how SpiceRoute Foods Pvt. Ltd. collects, uses, stores, and protects personal information when you interact with our website, place orders, subscribe to meal plans, or book services. We respect your privacy and handle data in accordance with applicable Indian law. By using our services or submitting information through our website, you agree to the terms of this policy. If you do not agree, please do not provide personal information and contact us by phone for assistance. This policy covers information provided directly to us and data collected automatically when you use our site or services.

Information we collect and how we use it

We collect contact and transactional information required to provide services. This includes name, email, phone number, billing and delivery address, order details, dietary preferences, and payment confirmations. When you subscribe to meal plans or request catering, we keep records necessary to fulfill and manage your order, arrange deliveries, and communicate schedule adjustments. We may also collect optional feedback and ratings to improve service quality. We use personal information to process orders, manage subscriptions, communicate confirmations and updates, provide customer support, and comply with legal obligations. Where required, we will ask for explicit consent for marketing communications. You can opt out of marketing at any time via a link in our emails or by contacting us directly. We never sell your personal data to third-party marketers.

Cookies, analytics, and tracking

We use cookies and similar tracking technologies to make our website work and to improve the experience. Essential cookies support the shopping cart, login status, and form submission. Non-essential cookies collect anonymous analytics about site usage, such as pages visited and device type, to optimize performance. We use third-party services for analytics and payment processing. These providers may set cookies according to their privacy policies. Our cookie consent tool allows you to accept or reject non-essential cookies. Rejecting non-essential cookies will not prevent you from using the site but may limit personalization and analytics. For details about the cookies we use and how to manage preferences, see the cookie banner in the site footer or contact us for assistance.

Data security, retention, and your rights

We apply industry-standard technical and organizational measures to protect personal data from unauthorized access, loss, or misuse. Access to customer information is restricted to employees and service providers who require the data to perform their duties. We retain personal information only as long as needed to fulfill the purpose for which it was collected, to meet legal obligations, and to resolve disputes. If you request deletion, we will remove your data unless we need to retain it to comply with legal requirements or legitimate business interests, such as recordkeeping for tax or warranty purposes. You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact our data protection contact listed below. We will respond within a reasonable timeframe and as required by applicable law.

Third-party sharing and service providers

We work with trusted third-party service providers for payment processing, delivery logistics, email delivery, analytics, and cloud hosting. These providers are contractually bound to protect personal information and to use data only for the services they perform for us. We disclose information when required by law, in response to lawful requests, or to protect the rights and safety of our customers, employees, or property. We do not permit third parties to use customer information for their own marketing without explicit consent. Where transfers outside India are necessary, we ensure appropriate safeguards are in place to protect personal data consistent with this policy and applicable law.

Children and age restrictions

Our services are intended for users aged 18 and over. We do not knowingly collect personal information from children under 18. If a parent or guardian believes we have collected information from a child without appropriate consent, please contact us and we will promptly delete the data where required.

Changes to this policy

We may update this Privacy Policy periodically. When we make material changes, we will post the updated policy on this page and update the effective date. For significant changes affecting how we use previously collected personal data, we will provide additional notice prior to implementing the changes when required by law. Continued use of our services after changes means you accept the revised policy.

Contact and data protection officer

If you have questions about this policy or wish to exercise your rights, contact our Data Protection Officer at:

This Privacy Policy applies in addition to any specific terms you agree to for particular services. For questions about payments or order disputes, please see our Terms of Service.